This page is updated often with guidance on the language and terms used frequently by ITS. Generally speaking, for long-form content, we follow Associated Press (AP) Style, although there are exceptions. When in doubt, email Kate Hash to review.

 

Common Usage Questions

  • Degrees – For doctoral degrees, on first reference list with Ph.D. at the end. For example: John Doe, Ph.D. On future references refer to the person by first or last name depending on the article tone.
  • Onyen – Capitalize only the O.
  • Spring, Fall – When referencing semesters, capitalize. Ex. As we approach the start of the Fall semester… Ex. This process is approved for the Fall 2014 semester.
  • UNC-Chapel Hill – While it is common to simply write UNC, it is preferable and strongly suggested to use UNC-Chapel Hill. Using “Carolina” is a good alternative, as well.
  • University – When making a general reference to UNC-Chapel Hill in which you only want to use the word University, be sure to capitalize the U.

ITS Acronyms

  • ADA (American Disabilities Act)
  • AVC (Assistant Vice Chancellor)
  • CCI (Carolina Computing Initiative) – One of the first programs of its kind, the CCI began promoting high-quality campus computing in the summer of 2000. Since then, it has helped provide quality computing technology and services to more than 30,000 students at UNC-Chapel Hill. To learn more, visit http://cci.unc.edu/
  • CIO (Chief Information Officer)
  • CommTech (Communication Technologies) – ITS Communication Technologies (formerly Telecommunications) designs, supports and maintains the production networking and telephony infrastructure for the campus.
  • CRC (Computer Repair Center) –  The Computer Repair Center (CRC) is a Lenovo-authorized computer repair center, located on campus. The CRC provides students, faculty and staff with the quickest possible warranty repairs of their CCI-purchased Lenovo model laptops and desktops.
  • EA (Enterprise Applications) – ITS Enterprise Applications is responsible for developing and implementing software solutions to meet customer and Enterprise needs across the University.
  • ERP (Enterprise Resource Planning) -At UNC-Chapel Hill, the ERP project is known as ConnectCarolina and will provide the University with a fully-integrated administrative infrastructure that supports efficient and effective business. To learn more visit http://connectcarolina.unc.edu/
  • I&O (Infrastructure and Operations) -Infrastructure and Operations provides machine room and facilities management services for the ITS data centers, around-the-clock operational support for all ITS business computing activities, infrastructure for the operating systems for all non-research ITS servers, disaster recovery and business continuity activities for ITS, and infrastructure support to the desktop for the campus.
  • ITEC (Information Technology Executive Council) – A group of campus IT directors outside central IT. An earlier incarnation was the ITD (Information Technology Directors).
  • ITRC (Information Technology Response Center, also known as Information Technology Services Response Center (ITS Response Center) and ITRC Help Desk) –  The ITS Response Center is the first point of contact for IT Support at UNC Chapel Hill.
  • ITS-TLI (ITS Teaching and Learning Interactive)
  • The ITS Teaching and Learning Interactive team collaborates with UNC-Chapel Hill faculty and instructors to create custom instructional media for use in traditional classrooms, hybrid classes, and E-Learning courses. The Interactive team also works with schools and departments to support their course and program design (or redesign) initiatives.
  • OSS (On-Site Support)The User Support and Engagement On-Site Support group (OSS) is committed to providing professional, informed, courteous, customer-focused IT services, in person at the customer’s work location.
  • PMO (Project Management Office) -Coordinates and supports strategic projects
  • ResNET (Residential Networking, Education & Technology) – ResNET provides on-site IT support, education and the technology infrastructure for the UNC residential communities.
  • RFP (Request for Proposal
  • SASB (Student and Academic Services Building) – South campus location of the ITRC.
  • SMC (Service Managers Council) -A group of ITS service managers who meet weekly on Wednesdays at 9 a.m. in both ITS Manning and ITS Franklin to discuss service issues and upcoming changes.
  • T&L (Teaching and Learning)
  • UL (R. B. House Undergraduate Library) -The main campus ITRC is located in the basement of this building.
  • US&E (User Support and Engagement) – ITS User Support and Engagement strives to provide the highest level of customer satisfaction through effective, reliable, professional IT support, in partnership with campus units. 

Carolina Acronyms

  • BoG – (Board of Governors)
  • BoT – (Board of Trustees)
  • CTC (Carolina Technology Consultants) – Carolina Technology Consultants (CTC) was established more than 10 years ago by staff members in Academic Technology and Networking (ATN), now a part of ITS. The mission of the CTC is to provide resources to help IT professionals at UNC-Chapel Hill in their daily work and professional development through better communication and collaboration.  To affect these goals, the CTC provides regular updates on problems facing IT professionals on campus, a forum for asking and solving common issues, and an annual retreat for IT staff across campus. Carolina Technology Consultants (CTC) is a cooperative organization of information technology professionals at UNC-Chapel Hill. For additional information, see ctc.unc.edu
  • DDD (Deans, Directors and Department Heads) – Within the mass mail system, it is possible to send e-mail to the DDD list. This is the only method that can comprehensively reach this audience. To learn more about mass mail, please see unc.edu/massmail.
  • EPA (Exempt from the Personnel Act)
  • OHR (Office of Human Resources)
  • One Card – The UNC One Card is the official identification card for students, faculty, and staff. It functions as a meal card, library card, and a whole lot more! To learn more, visit http://www.onecard.unc.edu/
  • Onyen (Only name you‘ll ever need) – “Onyen” is the name for UNC-Chapel Hill’s campus-wide identifier that you can use to gain access to various electronic resources on campus. Although it is a word, you can think of it as an acronym for the “only name you’ll ever need.”
  • P-Card (Purchasing Card)The P-Card can be used to procure any goods or services allowable under the Small Order Policy, and provides an efficient means of acquiring and paying for these goods and services. To learn more, visit http://financepolicy.unc.edu/1252
  • PID (Person ID Number)The Person ID Number (PID) is an identification number assigned to all persons with a university relationship, as defined by an official University department. This number is designed to give all persons a universal number (PID or Person ID) that is unique to the University of North Carolina at Chapel Hill. The number is nine-digits long and is the primary record keeping key for all departments within the University. To learn more, visit http://pid.unc.edu/
  • PITOutdoor central gathering place for the Carolina community that is located just in front of the Student Union and Student Stores.
  • RF-1 (Request for Procurement Form)
  • SPA (State Personnel Act)
  • T1-T2 (Travel Authorization and Reimbursement forms)