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New employee resources

Information Technology Services (ITS) is the central IT provider for the University of North Carolina at Chapel Hill. As the University’s strategic partner, ITS provides the campus community with leading-edge telecommunications, networking and applications and services for the academic and administrative endeavors that define a world-class university. 

 With a staff of dedicated professionals, ITS is guided by a mission of service and a vision of leadership through the effective integration and application of technology. 

New ITS employees receive a new hire packet and are teamed up with an ITS buddy to help them learn about ITS. Here are a few additional resources to help acquaint new employees, and their buddies, with ITS.

If you’re new to UNC, check out resources for new employees from the Office of Human Resources.

ITS websites

ITS maintains two general-purpose websites: the main ITS site, for campus use, and ITS Commons, for internal ITS resources.

ITS website

The main ITS website features public/campus-facing information, about the scope and mission of ITS, including:

  • About ITS:
    • Senior leadership bios
    • ITS unit overviews and structure
    • Building information
  • Project Portfolio: campus-facing information about ITS’ largest projects and initiatives
  • ITS News: campus-facing articles, tips, interviews and marketing
  • Getting started guide: two guides (one for new UNC employees, one for new students) with highlights of ITS resources

ITS Commons

ITS Commons is an internal ITS site, housing resources such as:

  • Org charts (Onyen required)
  • ITS staff directory
  • Conference room details
  • ITS brand guide and downloadable templates
  • Policies and other resources

Many ITS units have separate websites

A few that are of general interest include:

ITS communication channels

ITS has several avenues for sharing information both internally and with the rest of campus.

Internal

  • Monday Morning News: bi-weekly internal ITS newsletter, all temporary and permanent ITS staff are subscribed
  • ITS-All email list: for reminders and essential information, permanent ITS staff are added
  • ITS-Internal Microsoft Team: for updates and building connections, permanent and temporary ITS staff are added
  • Your unit may have an internal Microsoft Team or Slack instance

External

Communications from the University

  • Massmail: how you will receive mandatory and “informational” messaging from the University. You can opt out of informational messaging at onyen.unc.edu > MassMail Preference
  • The Well: UNC’s staff email newsletter, all temporary and permanent staff are automatically subscribed
  • WorkWell: UNC HR’s email newsletter, all permanent staff are automatically subscribed

Groups to join

Within ITS

Many ITS units have liaison or interest groups with different ways to join. A non-exhaustive list includes:

  • Digital Accessibility Liaisons
  • Information Security Liaisons
  • Communications Liaisons
  • Web Professionals
  • Project and Change Management Community of Practice
  • Sys Admins

Outside ITS

  • EDUCAUSE: UNC has an institutional membership, use your Onyen to create an account. Join a community group to connect with your peers at institutions nationwide and find other learning and networking opportunities.
  • UNC CAUSE: Connect with IT professionals at other UNC System schools. Join a special interest group (SIG), present at the yearly conference or join the UNC CAUSE Slack channel.
  • Carolina Technology Consultants (CTC): Now a largely inactive Microsoft Team, CTC has historically been a way for IT staff from around campus to connect.
  • UNC IT Executive Council (ITEC): invite-only group for senior-level IT administrators across campus.